Question 1

Can I customize my order?

Accepted Answer

Yes! Most of our products can be personalized with names, dates, logos, or custom designs. If you have a unique request, please contact us before placing your order.

Question 2

Can I see a proof before my item is made?

Accepted Answer

For custom signs and logo-based products, we provide a digital proof for approval before production. Some simpler personalized items may not include a proof unless requested.

Question 3

What if I made a mistake in my personalization?

Accepted Answer

Please contact us as soon as possible. If production hasn't started, we'll do our best to update your order. Once production has begun, changes may not be possible.

Question 4

How long does it take to make my order?

Accepted Answer

Production times vary depending on the product and current order volume. Estimated production times are listed on each product page. If they aren't - feel free to contact us regarding your order!

Question 5

Do you ship worldwide?

Accepted Answer

We do! Please reach out to us to obtain an accurate shipping quote

Question 6

Can I pick up my order?

Accepted Answer

You can! Choose local pick up at checkout and you will be provided with the pick up details via email once your order is ready.

Question 7

Can I return a personalized item?

Accepted Answer

Because each personalized item is made specifically for you, custom orders cannot be returned unless they arrive damaged or we have made an error.

Question 8

What if my product arrives damaged?

Accepted Answer

Please contact us within 48 hours of delivery with photos of the item and packaging so we can make it right.

Question 9

Can I order something that's not on your website?

Accepted Answer

Absolutely! We love custom projects. If you have an idea, send us a message and we'll let you know what's possible.

FAQ

Frequently asked questions